Frequently asked questions
Where is my order?
Once we have packed your products and they have left our warehouse, you will receive an e-mail containing a tracking number. Using this, you can follow the status of your order in real time. If you have registered an account with us, you can find information about your order under My Pages.
How do I contact Customer Service?
E-mail us at firstname.lastname@example.org. Customer Service is open on weekdays (excluding public holidays) 08:00-17:00 (CET).
How much does shipping cost?
As a registered A-Z customer you are always afforded cost-free shipping and returns. If you do not wish to register, please refer to shipping charges charges here.
How do I return a product?
You are able to return products within 180 days. Use the return label to return free of charge. Find out more here.
Cancellation right and open return policy
You always have the right to cancel your purchase within 180 days. Find out more about the return policy here.
In which countries can I shop online?
At the moment, online shopping is available in the following countries: Denmark, Finland, France, the Netherlands, Italy, Norway, Spain, United Kingdom, Sweden, Germany and Austria.
Will you be launching a women’s collection?
At the time of launch there is a men's collection and a collection for children (unisex). New collections will be launched in the future and we do intend to launch a women’s collection.
Do you have any physical stores?
No, we have no physical stores. All sales and purchases take place via A-Z.com.