Customer service

SHIPPING AND DELIVERY

HOW MUCH DOES SHIPPING COST?

If you sign up for an A-Z account, then shipping and returns are always free. But if you prefer to be a lone ranger, prices are as follows:

Postnord Standard delivery/Delivery point: EUR 5.99 (free shipping on purchases over EUR 110)
DHL Express delivery: EUR 16

These prices apply regardless of the size or weight of your package. For same day shipping, just place your order before 13:00 CET on a weekday (excluding Swedish public holidays, see what days they are here), your package will be shipped the same day.

POSTNORD STANDARD DELIVERY:

The package will be delievered to your delivery address, or to the nearest delivery point if too large for your postbox.

POSTNORD DELIVERY POINT:

Collect your package at a different delivery point. 

DHL EXPRESS DELIVERY:

Orders placed before 13:00 CET will be delivered the following business day. DHL will contact you for delivery terms.

HOW LONG WILL IT TAKE?

For standard delivery, your stuff will be with you in 1-3 working days.