Terms and conditions

2016-06-07

1. GENERAL

1.1.
These terms and conditions (hereinafter referred to as “the Terms") apply when you, as a consumer (hereinafter referred to as “you”) place an order through www.a-z.com and associated websites (hereinafter referred to as the Website). The agreement is entered into between you and Varner Ibrahimovic Sweden AB (Startplattan), enterprise registration number SE559137-2510. Detailed contact information and other information about Varner Ibrahimovic Sweden AB (Startplattan) can be found on the Website. The conditions apply only to you as a consumer who makes an order via the Website.

1.2
Prior to the completion of a sale, Varner Ibrahimovic Sweden AB (Startplattan) reserves the right to amend any image or typing errors on the Website, such as errors in the product description, incorrect pricing and price adjustments (due to changes in prices quoted by suppliers or currency fluctuations) or inaccurate information regarding whether an item is in stock. Varner Ibrahimovic Sweden AB (Startplattan) reserves the right to correct any such errors and to amend and update information at any time.

1.3
The Website and all contents thereon are the property of Varner Ibrahimovic Sweden AB (Startplattan) or its licensors. The information is protected by legislation governing intellectual property right and by marketing law. This implies that product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without prior written approval by Varner Ibrahimovic Sweden AB (Startplattan).

 

2. ORDER

2.1
To order on the Website, you must be over 18 years of age. Varner Ibrahimovic Sweden AB (Startplattan) reserves the right, in individual cases, to reject or to change your order (for example if you provide false personal information and/or have an unacceptable credit rating).

2.2
In order to make a purchase via the Website, you must accept the Terms. By accepting the Terms, you agree to comply with the terms and conditions in their entirety, you confirm that you have read the information concerning personal data and you consent to the use of personal information and cookies in accordance with Varner Ibrahimovic Sweden AB (Startplattan)’s privacy policy, see here.

2.3
A purchase agreement is concluded only when Varner Ibrahimovic Sweden AB (Startplattan) confirms your order and you have received an order confirmation from Varner Ibrahimovic Sweden AB (Startplattan) by e-mail. Varner Ibrahimovic Sweden AB (Startplattan) recommends that you save the order confirmation for any further contact with Varner Ibrahimovic Sweden AB (Startplattan) customer service.

3. PERSONAL INFORMATION

3.1
You confirm that the information you have provided is accurate and complete. Varner Ibrahimovic Sweden AB (Startplattan) is not responsible for any incorrect information that is provided.

3.2
Varner Ibrahimovic Sweden AB (Startplattan) recommends that you create a user account before making any purchase via the Website. When you register your user account and/or make an order, you will be asked to provide certain personal information. You confirm that the information you have provided is accurate and complete, and that you assume responsibility for any incorrect information provided. Information regarding Varner Ibrahimovic Sweden AB (Startplattan)’s processing of personal data is available in Varner Ibrahimovic Sweden AB (Startplattan)’s privacy policy.

3.3
You undertake to ensure that no one else can use your login details. You may not reveal your password to any unauthorised person and must ensure that the username and password are filed in such a way that no unauthorised person has access to the information. You must immediately notify Varner Ibrahimovic Sweden AB (Startplattan) if you suspect that any unauthorised person has had access to your password. You are responsible for all purchases made using your login details if such a notification has not been submitted by you.

3.4
If Varner Ibrahimovic Sweden AB (Startplattan) suspects that you abuse your user account or your login details, or you otherwise violate the Terms, Varner Ibrahimovic Sweden AB (Startplattan) has the right to exclude you. Varner Ibrahimovic Sweden AB (Startplattan) also has the right to allocate new login details to you.

3.5
Varner Ibrahimovic Sweden AB (Startplattan) is responsible for the processing of the personal data that you provide to Varner Ibrahimovic Sweden AB (Startplattan). Your data is used by Varner Ibrahimovic Sweden AB (Startplattan) to enable it to fulfil its obligations, such as providing good service and carrying out marketing activities, including the mailing of offers.

Pursuant to the Data Protection Act you are entitled, once a year, to request information, free of charge, concerning the personal data processed by Varner Ibrahimovic Sweden AB (Startplattan), regardless of how the information has been collected. If you want to receive this information, a signed request must be submitted to Varner Ibrahimovic Sweden AB (Startplattan). The request must be in writing and cannot be sent by e-mail. If personal data is processed in breach of the Data Protection Act, you have the right to request that the data be corrected, blocked or deleted.

4. PRICES AND PAYMENT

4.1
When ordering through the Website to the prices listed on the Website apply. Prices include VAT.

4.2
You can pay in the manner specified on the Website. Read more about our payment system on the Website here. Varner Ibrahimovic Sweden AB (Startplattan) is entitled to claim payment already in connection with the order being made, unless an invoice or other similar payment arrangement has been selected by you and approved by Varner Ibrahimovic Sweden AB (Startplattan). In the case of payment being made on the basis of an invoice, Varner Ibrahimovic Sweden AB (Startplattan) or its partners are entitled to carry out a credit check. If such a check is carried out, you will be advised accordingly. Varner Ibrahimovic Sweden AB (Startplattan) reserves the right not always to offer all payment methods, or to change the payment method you have selected if for some reason it is not available at the time the order is made. Note that any restrictions on the payment options are listed on the Website.

4.3
Varner Ibrahimovic Sweden AB (Startplattan) always offers secure payment options. Therefore, Varner Ibrahimovic Sweden AB (Startplattan) uses a payment scheme that is designed to protect the customer. All transactions are conducted via SSL (Secure Sockets Layers) and are encrypted, which provides very good security. To protect the customer, Varner Ibrahimovic Sweden AB (Startplattan) always reserves the right to check the card's validity, that there is sufficient cover for the amount to be charged and the buyer's address. In the case of questions relating to security or payments, the customer is welcome to contact Varner Ibrahimovic Sweden AB (Startplattan)’s customer service department.

5. PROMOTIONS AND SPECIAL OFFERS

From time to time, Varner Ibrahimovic Sweden AB (Startplattan) may offer promotions on the Website that may have more favourable terms and conditions than those stated in these Terms. These more favourable terms and conditions apply so long as the promotion campaign is active and for the specific goods listed by Varner Ibrahimovic Sweden AB (Startplattan) in connection with the promotion. Varner Ibrahimovic Sweden AB (Startplattan) reserves the right, at any time, to withdraw such campaigns. Upon termination or revocation of a promotion campaign, these Terms apply without any modification. Offers on specific items on the Website apply for a limited time only and while stocks last.

6. DELIVERY AND FREIGHT

6.1
Goods that are in stock will normally be delivered within the number of days specified on the Website. The expected time of delivery of the goods will be shown in the order confirmation, on the cashier’s page and/or on the Website.

6.2
If the parcel is to be collected, you should do this within the time-limit specified in the notification. You always receive a notification that shows where and when a parcel is to be collected. Such notification can be given via e-mail, regular mail, or, if you have given your ‘phone number, by way of a phone call or an SMS. If you do not collect the parcel, Varner Ibrahimovic Sweden AB (Startplattan) has the right to charge you a fee of 50 DKK.

7. COOLING OFF RIGHT

7.1
When goods are purchased through the Website there is always a 14-day cooling off period (right to annul the order) pursuant to applicable consumer protection legislation. This means that you have the right to return your purchase by notifying Varner Ibrahimovic Sweden AB (Startplattan) within 14 days of the date that you or your agent received the ordered goods (the cooling off period).

7.2
The cooling off period does not apply to the following types of goods:
(a)
goods made to your specifications or which have otherwise been clearly personalised;
(b)
goods where the seal has been broken and which cannot be returned because of health or hygiene reasons (e.g. underwear)

7.3
In connection with an order of goods for which the cooling off period does not apply, you will be clearly advised accordingly. If a product has been sealed, you may not break the seal if you want to exercise your right to return the goods. The right to annul the order lapses, therefore, if and when you break the seal.

7.4
If you avail yourself of the “cooling off period” and annul the order, you must defray the cost of the return freight and you bear responsibility for the condition of the goods after having received them, as well as during return shipping. The goods must be returned within 14 days of the notification of annulment of the order being submitted to Varner Ibrahimovic Sweden AB (Startplattan). The goods must be adequately packaged, in good condition and in the original cartons/boxes. Returns must be made to Varner Ibrahimovic Sweden AB (Startplattan) in accordance with the methods and instructions indicated on the Website. You will find them here.

7.5
Sometimes, A-Z can offer free return for certain goods. Free return terms can be found on the Website.

7.6
When you avail yourself of your right to regret your purchase (cooling off), Varner Ibrahimovic Sweden AB (Startplattan) will refund the amount you paid for the items, including shipping costs, if you are a registered customer. Exceptions apply to any additional delivery costs that result from you having chosen a means of delivery other than the standard means of delivery offered by Varner Ibrahimovic Sweden AB (Startplattan). A-Z is entitled to deduct an amount equal to the product's diminished value, compared to the product's original value, from the amount that is to be refunded, if and to the extent that such depreciation is caused by you having handled the product more than is necessary, in order to determine its characteristics or function.

7.7
Varner Ibrahimovic Sweden AB (Startplattan) will refund the amount as soon as possible, but no later than 14 days after the date that Varner Ibrahimovic Sweden AB (Startplattan) receives your notice of execution of your right to annul the purchase. The refund will be made to you using the same payment option you selected, unless otherwise agreed, or there are obstacles to such a repayment being made.

 

8. COMPLAINTS

8.1
The warranty covers goods that are incorrect according to applicable consumer protection legislation. Complaints made within two months of the time the defect was discovered are always considered to have been made in a timely manner. You have a three years’ warranty on the goods purchased from the Website.

8.2
A-Z is responsible for the return freight for approved claims.

8.3
When goods that are subject to a complaint are returned and the claim is approved, Varner Ibrahimovic Sweden AB (Startplattan) will compensate you in accordance with applicable consumer protection legislation. Varner Ibrahimovic Sweden AB (Startplattan) seeks to do this within 30 days of A-Z receiving the complaint. Varner Ibrahimovic Sweden AB (Startplattan) reserves the right to reject any claim if it proves that the product is not incorrect pursuant to current consumer protection legislation.

9. FORCE MAJEURE

Varner Ibrahimovic Sweden AB (Startplattan) bears no responsibility for delays caused by circumstances which Varner Ibrahimovic Sweden AB (Startplattan) has no control over, such as general industrial disputes, acts of war, fire, lightning, terrorist attacks, amendments to government legislation, technical problems, failure of electrical/telecommunications/data communications or other communications, and errors or delays in services from subcontractors due to the circumstances stated above. These circumstances shall constitute grounds for release from liability and other sanctions. If such circumstances should arise, Varner Ibrahimovic Sweden AB (Startplattan) will advise you at both the beginning and the end of the period during which the situation exists. If the situation has, in fact, lasted longer than two months, both you and Varner Ibrahimovic Sweden AB (Startplattan) have the right to cancel the purchase order with immediate effect.

10. AMENDMENTS TO THE TERMS

Varner Ibrahimovic Sweden AB (Startplattan) reserves the right to modify these Terms at any time. Any amendments to these Terms will be published on the Website. Amendments apply from the time you accepted the Terms and conditions (in connection with another purchase or by visiting the Website), or 30 days after Varner Ibrahimovic Sweden AB (Startplattan) has informed you of the amendments. Varner Ibrahimovic Sweden AB (Startplattan) recommends that you keep yourself updated on the Website periodically, in order to be cognizant of any amendments to the Terms

11. LEGISLATION AND DISPUTES

11.1

Disputes shall primarily be resolved amicably following discussions with A-Z's customer service department. In the event of a dispute, Varner Ibrahimovic Sweden AB (Startplattan) will abide by the decision handed down by the National Board of Consumer Complaints.

11.2
Disputes concerning the interpretation of or the application of these Terms shall be considered in accordance with Swedish law and settled by the National Board of Consumer Complaints or ultimately by a court of law.