Customer service

Shipping and delivery

HOW MUCH DOES SHIPPING COST?

If you sign up for an A-Z account, then shipping and returns are always free. But if you prefer to be a lone ranger, prices are as follows:

Postnord Standard delivery/Delivery point: DKK 45 (free shipping on purchases over DKK 800)
DHL Express delivery: DKK 120

These prices apply regardless of the size or weight of your package. For same day shipping, just place your order before 09:00 CET on a weekday (excluding Swedish public holidays, see what days they are here), your package will be shipped the same day.

POSTNORD STANDARD DELIVERY:

The package will be delievered to your delivery address, or to the nearest delivery point if too large for your postbox.

POSTNORD DELIVERY POINT:

Collect your package at a different delivery point. 

DHL EXPRESS DELIVERY:

Orders placed before 09:00 CET will be delivered the following business day. DHL will contact you for delivery terms.

HOW LONG WILL IT TAKE?

For standard delivery, your stuff will be with you in 2-4 working days.

What are your shipping times?

Shipping time for standard delivery is 1-3 working days. If the package fits into your mailbox it will normally be delivered there. If it is too big for your mailbox, the package will be delivered to your nearest delivery point.